Q&A

Getting started guide

• To use our service with peace of mind

Signup/Login

• My phone number is already registered.
• Can not login with LINE
• I don't remember which method I used to signup
• Can I transfer my account information after changing devices?
• I'm not receiving the verification code via SMS
• Can not login

Profile

• Big Five
• I want to change my nickname
• Why is my profile being denied?
• When will the identity verification process be completed?
• I entered the wrong gender

Likes

• Skipping
• The remaining count of Likes does not increase even though the month has changed
• When does the number of likes decrease?
• Why does the number of likes I received decrease ?
• What is "Like!"

Features

• I want to keep my "Chat tendency" private.
• The number of search results does not match the number displayed.
• Messages are being denied and cannot be sent.
• Favorites
• About the validity period of with points.
• Can I change or delete the name on community ?

See all 17 articles

Verification

• When will the review process be completed?
• Photo review criteria
• Identity verification

Payment

• Payment has been completed, but it's not reflected
• Are female members free?
• How to cancel subscription on Google Play

Paid plans

• I want to change my payment plan
• After canceling my subscription, my status didn't change
• VIP option
• When do I receive new likes ?

Membership cancellation

• Cancelling paid membership / Deleting account

Settings

• I don't know my contract status.
• I accidentally entered the wrong date of birth
• I want to delete my account because I found a partner on with.
• Deleted account but want to reactivate

Other troubles

• Characteristics and countermeasures for malicious users
• Response policy for violation reports
• Screenshots
• Reporting violation/abuse

App issues

• Can not login - error message is displayed

Other

• Inquiry