Frequently Asked Questions
- After canceling my subscription, my status didn't change
- I cancelled my subscription but cannot withdraw from service
- I accidentally entered the wrong date of birth
- Cancelling paid membership / Deleting account
Inquiries by Email
Operating hours: All day 01:00-10:00 (UTC)
* Responses to inquiries outside of operating hours will be provided the following day or later.
(Please note that it may take some time to answer depending on the situation.)
* After making an inquiry, an automatic reply email will be sent.
If you do not receive the automatic reply email, please check the following possibilities and your settings:
・Incorrect email address input
・Settings preventing receipt of emails from '@global.with.is'
・The email is in your spam folder"
If you do not receive the automatic reply email, please check the following possibilities and your settings:
・Incorrect email address input
・Settings preventing receipt of emails from '@global.with.is'
・The email is in your spam folder"
Contact Us
* If you are unable to make an inquiry from the above button, please send an email directly to the following address from your mailer: support@global.with.is